Shipping policy

Overview of Our Guarantees:

Professional & reliable logistics:

Our team has more than 9 years of trade import/export experience, and we have successfully exported to more than 85 countries worldwide.

Our packaging process is as follows: Following QC testing, each Rejuva Fresh machine is packed in a super durable air freight box made from metal & wood, with 15mm fireproof thick foam inside. The box has solid 1mm black fireproof exterior coating outside, and the center is 13mm solid wood. Only our company uses the extremely solid 13mm thick box (others use a 3 – 5mm thick box or only a paper box.)

Please note that we cannot deliver to PO Box addresses. If you provide a PO as your shipping address, your order will be canceled and you will receive a refund of the full amount you paid minus transaction fees (2.9%-7.9%). Please provide a physical shipping address such as a home or office address.

Free shipping within USA & Worldwide:

If your shipping address is in the USA, delivery is FREE, no minimums. We also understand that everyone worldwide also loves free shipping, and we are here to serve our clients globally. Therefore we make the buying process easier and happier, by giving all orders worldwide FREE delivery, assuming order is more than $950. You can also visit our global website: rejuvafreshglobal.com.

Which couriers are used for delivery?

Orders are shipped by UPS, DHL or FedEx, YunExpress, UBI and by your domestic couriers, depending on your country and region.

Once your order has been processed and shipped, you will receive an email with a tracking number and can track your order via our website: Track Order. Or you can use the shipping carrier’s website, as you prefer.

Will I need to pay customs duties?

For USA clients, we keep a large stock of inventory within the United States. For customized products or for products that become out of stock in our USA warehouses, orders will be sent from overseas, however Rejuva Fresh handles the import clearance. USA clients do not need to pay customs duties.

Rejuva Fresh is also pleased to offer tax free delivery, including complete customs clearance service, to the following countries on the list below. This list is not exclusive and is also subject to change without notice. Please contact us for more details to verify eligibility.

Notice: For international shipments, liquids and gels are shipped separately from equipment. Liquids and gels cannot be shipped together with your machine and will arrive separately. No exceptions. Also, only delivery of equipment is duty tax free. Delivery of liquids and gels may be subject to import taxes for non-USA clients.

Eligible for tax-free delivery of equipment:

Australia

Belgium

Canada

Denmark

Finland

France

Germany

Hong Kong

Ireland

Italy

Japan

Netherlands

Norway

Spain

Sweden

Switzerland

Thailand

UAE

United States

United Kingdom

For deliveries to all other countries, the customer is, by default, responsible for customs clearance, including payment of relevant import taxes.

Eligible for tax-free delivery of equipment:

Once you place an order, processing begins and this usually takes 1-5 business days. In some situations, such as a period when inventory replenishment is in process, processing times could be longer. You will receive an email once your order is shipped.

Transit time varies depending on different factors, including the specific product(s) you ordered as well as your specific location. If you want to know the approximate shipping time for a particular product, please contact us and let us know, and be sure to include your delivery location. Alternatively you may simply keep in mind the following conservative estimates:

Transit time for in stock products to the following countries will be approximately 1-7 business days.

Transit time for in stock products to the following countries will be approximately 3-15 business days.

Australia
Belgium
Brazil
Canada
Denmark
Finland
France
Germany
Hong Kong
Hungary
Ireland
Italy
Japan
Malaysia
Netherlands
New Zealand
Norway
Romania
Singapore
Spain
Sweden
Switzerland
Taiwan
Thailand
UAE
United Kingdom
Vietnam

Transit time for in stock products to most other countries will be approximately 8-25 business days. If your location is not listed above, we may still be able to ship to your address, and you can contact us to confirm and to find out the approximate shipping time and any additional costs.

Machines that are made to order by our factory will take approximately 10-20 business days.

Shipping Delays:

Rejuva Fresh is not responsible in the event your package is not received within the time frames estimated above, as there can be unforeseen delays caused by third party couriers. Therefore, no refunds will be provided based on reasonable delays in shipping (reasonable is defined as maximum 45 calendar days from the date of order).

We try to exceed your expectations and deliver without delay. Thank you for your understanding.

Packages Lost in Transit or Missing Packages:

Rejuva Fresh is not responsible for lost or stolen shipments, should such damage or loss occur during the shipping process handled by third party couriers. The courier is responsible.

Therefore, please understand that no automatic refunds will made in event that a package is lost, stolen during the shipping process. However, we will file a claim with the relevant courier, including submission of all required documentation, to recover any lost items. We guarantee that you will receive your order.

Damaged Packages:

If your item arrives damaged, you must report the damage to us within 7 calendar days of delivery (including photos of the product and of the packaging, as well as a video) to be eligible for a free replacement. To report a damaged item, please email support@rejuvafresh.co.uk. For more information, read our Warranty Policy.

Re-routed or Refused Packages and Import Tariff Refusals:

Orders re-routed to a different delivery address by you will not be eligible for any refunds.

Please do not refuse any delivery unless advised by us to do so. In some cases refused deliveries are destroyed. Orders for which delivery is refused by you on your own (for any reason, including your perception that their are apparent shipping damages) will receive a refund after the package has been returned to us, minus 40% to cover shipping and associated fees.

If your order is refused by the customs authorities in your country and cannot be delivered, you are eligible for a free replacement at no extra cost, or a refund minus shipping costs (20% is deducted for shipping costs).

Please note that many packages do require a signature on delivery to ensure safe delivery. Please make sure you or someone responsible at your shipping address will be available to sign for your delivery, if required.

Thank you for your understanding.

Shipping policy

Overview of Our Guarantees:

Professional & reliable logistics:

Free shipping within USA & Worldwide:

Which couriers are used for delivery?

Will I need to pay customs duties?

Eligible for tax-free delivery of equipment:

Eligible for tax-free delivery of equipment:

Shipping Delays:

Packages Lost in Transit or Missing Packages:

Damaged Packages:

Re-routed or Refused Packages and Import Tariff Refusals:

Rejuva Fresh is a leading USA developer of professional-grade aesthetic equipment, empowering timeless youth, beauty & body contouring.

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